HSBC

HSBC

Fixed income desk

The challenge
A design solution for the fixed-income trading experience at HSBC, collaborating with users to define and shape the experience from research through to implementation. 


My responsibilities

  • Lead stakeholder workshops to align on engagement objectives and define strategic priorities for the project.
  • Conduct and synthesise user interviews and observational studies to uncover key needs, pain points, and opportunities, guiding where design efforts will have the greatest impact.
  • Drive ideation and development of design solutions that balance user needs, business goals, and technical constraints.
  • Facilitate feedback sessions with users and stakeholders, translating insights into actionable design improvements.
  • Oversee iteration of the design to ensure solutions are refined, effective, and aligned with overall product strategy.
  • Establish and maintain a comprehensive UI design system with reusable components, enabling consistency, scalability, and efficiency across the app. 
  • Collaborate closely with development teams to ensure seamless implementation of the design approach, while fostering strong cross-functional partnerships.
  • Advocate for the adoption of the design system and its patterns across teams, promoting design best practices and elevating the quality of user experiences throughout the organisation.