My Responsibilities

• Conducted stakeholder workshops to define the app’s objectives, capabilities, and long-term ambition.

• Performed a heuristic evaluation of the existing app offering to identify key opportunities to improve the user experience and add the most value.

• Collaborated with subject matter experts to identify and define the core user tasks the app needed to support.

• Presented findings and recommendations to stakeholders, demonstrating how proposed solutions met user needs while adhering to UX best practices.

• Worked closely with the engineering team to translate the design vision into practical, implementable solutions.